Cases has been an essential part of product development. You need to remember when a cases is filed it can be changed into a new project or work is in’t amazing. It is the first step for your product improvement.Cases can be of any business type it is necessary to implement changes to complete whole role. Always remember your cases should not pile up more it needs to be rectified and implemented.
A customer who purchases the product faces few troubles or in need of new modification which are known as cases.This new feature request is based on their business requirement. This helps you to build a new stage for future products raise it to a higher degree. Cases is generated through mail is logged with a number to develop future services.
Customize the view
Need to Customize the Cases App as per your organization requirement. It describes each field and the needs of all these fields to register cases. You can customize in settings, select a suitable layout such as master layout, List layout and View. It is easy, you can just drag and drop as per your needs.
Capture Creations
We can capture of all your cases from E-mail to cases automatically. After authenticating your e-mail address with IMAP settings you need to authenticate your email with a password. Then address the cases to the employee in the contact list.
Filter the Cases
Facilitate to filter even by employee name. Allow you to view the entire cases of the employee, date of case creation is clearly mentioned.Also provides you to create and view the cases depending on status, priority, queue, follow up and type.
Global Notification
Notification allows you to ON or OFF the news and the e-mail feed. News feed allows you to view the cases added or deleted,by turning ON the e-mail notification it gives you alerts on the mail received.
SLA
All this cases which arises after purchasing, needs to be repaired and service needs to be delivered in time.Service Legal Agreement clearly defines the duration of time taken based on the priority either high or low. SLA changes depending on priority, it allows you to set a period of action to be performed with employee follow up.
Once the cases are captured, as the solution to the cases are different and it various depending on the business issue. In each solution it provides product growth.
If you want to know more about cases Visit : http://www.apptivo.com/cases-app-documentation/
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